REFUND/EXCHANGE POLICY

Our policy is to exchange or credit goods when returned in mint condition and accompanied by the original receipt.
Refunds are NOT given except for defective or faulty goods which cannot be replaced.

Goods must be returned within 10 working days.

A refund for orders placed via the website must first be approved before returning them to the store.

Return postage must be paid by the customer except in the case of receiving damaged or faulty goods, in which case a replacement product will be shipped to you along with a return prepaid postage satchel.

Deferral / withdrawal policy:

In the event of a deferral from a subject we will be happy to consider an exchange or credit. Original receipt accompanied by proof of withdrawal / deferral must be produced before an exchange/credit will be considered.

Bookshop Gift vouchers and Credit Notes are valid for a period of 12 months from date of issue. No responsibility can be taken for notes/vouchers that are misplaced, lost or stolen. Gift Vouchers and Credit Notes must be presented at the time of purchase.

Special Orders

Special orders (i.e. non-standard store stock) must be accompanied by a minimum 20% non-refundable deposit.

The bookshop reserves the right to hold stock, including special orders for a period of no longer than 28 days from date of first notification. After this period stock will be put out for general sale. A deposit will be forfeited if the special order is not collected, unless the special order is resold or sold on.

Special Personal Orders

Out of stock Personal orders (i.e. items listed on the web site but not actually in stock) are subject to the following condition:

Prices on items not in stock in our shop at the time orders are placed may change due to supplier increases.

Out of stock items listed on our site may be out of date, and there is no guarantee that we can source the item at the displayed price.

Cashiering

EFTPOS - Minimum purchase of $2.50 required

Credit Card - Minimum purchase of $2.50 required. We currently accept MasterCard and Visa cards for credit card transactions.

Disclaimer

This website is operated by Swinburne Bookshop Co-operative

(ABN:75 876 731 230) under the web address http://bookshop.swin.edu.au

Links

This website may contain links to third party websites that are not operated by the Swinburne Bookshop Co-operative. Swinburne Bookshop Co-operative does not endorse these third party websites, or their information, graphics and material.

Warranties and Liability

Although Swinburne Bookshop Co-operative have attempted to make the information provided on this website as accurate and up-to-date as possible, we do not guarantee total accuracy. All information is subject to change without notice. We recommend that you speak to one of our staff members before acting upon material that exists on this website or any third party materials.

 

Any information on the Swinburne Bookshop Co-operative website does not form an incentive to enter into a legally binding contract, nor does it give grounds for the terms and conditions of the Swinburne Bookshop Co-operative's services. The Swinburne Bookshop Co-operative makes no guarantee that the website will be uninterrupted at any time, or that the site will be free from viruses or any other type of malware (malicious software).

Privacy Policy

Swinburne Bookshop Co-operative are committed to providing our customers with the highest levels of customer service and this includes protecting your privacy. This section provides information about how Swinburne Bookshop      Co-operative collects, uses and discloses your personal information.

Your personal information

Personal information we hold may include your name, address (postal and email) and previous transaction history with Swinburne Bookshop Co-operative.

How we collect personal information

We only collect information directly from you when you provide it to us at the point of service, or when filling out online forms.

How we may use your personal information

The prime purpose for collecting personal information is for your convenience eg. Not having to give full personal details every time you make an enquiry etc.

When we disclose your personal information

We do not sell or give out our customer’s personal information to other organisations.

You can access your personal information

You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know.

How to contact us

If you have any further questions about your private information, please feel free to contact us with your query.