Our policy is to exchange or credit goods when returned in re-saleable condition and accompanied by the original receipt. All refunds are subject to management approval prior to returning the goods.
Cash Refunds are NOT given except for defective or faulty goods which cannot be replaced
All claims for refunds are subject to the following conditions:
1. General Goods must be returned within 10 working days.
2. Clothing (unworn & clean) must be returned within 5 working days.
A refund for orders placed via the website must first be approved before returning them to the store. Please contact online order staff on 03 9214 5494.or email firstname.lastname@example.org
Return postage must be paid by the customer except in the case of receiving damaged or faulty goods, in which case a replacement product will be shipped to you along with a return prepaid postage satchel.
** Please see our full refunds policy on the "Terms & Conditions" page
Deferral / withdrawal policy:
In the event of a deferral from a subject we will be happy to consider an exchange or credit. Original receipt accompanied by proof of withdrawal / deferral must be produced before an exchange/credit will be considered.
Bookshop Gift vouchers and Credit Notes are valid for a period of 12 months from date of issue. No responsibility can be taken for notes/vouchers that are misplaced, lost or stolen. Gift Vouchers and Credit Notes must be presented at the time of purchase.
Special orders for both non-standard store stock and out of stock items must be accompanied by a minimum of 20% non-refundable deposit, and are subject to the following conditions:
- Prices on items not in stock at the time orders are placed are subect to change due to supplier price variations.
- Out of stock items listed on our website may not reflect current retail prices and there are no guarantee that we can source the items at the displayed prices.
- Stock levels displayed on our website are subject to change
The bookshop reserves the right to hold stock ordered in for a period of 14 days from date of first notification. After this period stock will be released for general sale and deposits paid forfeited.
This website may contain links to third party websites that are not operated by the Swinburne Bookshop Co-operative. Swinburne Bookshop Co-operative does not endorse these third party websites, or their information, graphics and material.
Warranties and Liability
Swinburne Bookshop Co-operative endeavours to make information provided on this website as accurate, transparent and up-to-date as possible, we do not however guarantee total accuracy. All information is subject to change without notice and we recommend that you contact us if there are concerns over any digital materials that are displayed on this website.
Any information on the Swinburne Bookshop Co-operative website does not form an incentive to enter into a legally binding contract, nor does it give grounds for the terms and conditions of the Swinburne Bookshop Co-operative's services. The Swinburne Bookshop Co-operative makes no guarantee that the website will be uninterrupted at any time, or that the site will be free from viruses or any other type of malware (malicious software).
Swinburne Bookshop Co-operative are committed to providing our customers with the highest levels of customer service and this includes protecting your privacy. This section provides an overview about how Swinburne Bookshop Co-operative collects, uses and discloses your personal information.
Your personal information
Personal information we hold may include your name, address (postal and email) and previous transaction history with Swinburne Bookshop Co-operative.
How we collect personal information
We only collect information directly from you when you provide it to us at the point of sale & service, or when filling out online forms.
How we may use your personal information
The primary reason for collecting personal information is for Point of Sale processing purpose; communications regarding sales & promotions that may of interest to you.
When we disclose your personal information
We do not sell or give out our customer’s personal information to other organisations.
You can access your personal information
You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know.
How to contact us
If you have any further questions about your private information, please feel free to contact us with your query.
This website is operated by Swinburne Bookshop Co-operative
(ABN:75 876 731 230) under the web address http://bookshop.swin.edu.au