Our policy is to exchange or credit goods when returned in an as new condition and accompanied by the original receipt.
Refunds are NOT given except for defective or faulty goods which cannot be replaced.
Goods must be returned within 10 working days.
A refund for orders placed via the website must first be appoved before returning them to the store.
Return postage must be paid for by the customer except in the case of receiving damaged or faulty goods in which case a replacement product will be shipped to you along with a return prepaid postage satchel.
Deferral / withdrawal policy:
In the event of a deferral from a subject we will be happy to consider an exchange or credit.
Original receipt accompanied by proof of withdrawal / deferral must be produced before an exchange/credit will be considered.
Bookshop Gift vouchers and Credit Notes are valid for a period of 12 months from date of issue. No responsibility can be taken for notes/vouchers that are misplaced, lost or stolen. Gift Vouchers and Credit Notes must be presented at the time of purchase.