FAQ's

Buy

Are prices in AUD?

All prices listed are in Australian dollars ($AUD) and include GST

Is the item I wish to purchase available now?

Items stated as “in stock” are available to ship with your order.

Do you take pre-orders for new releases?

Pre-order items are items made available for purchase on Swinburne Bookshop prior to their market release date. Generally, pre-ordered items will be sent to us by the local distributors on the release date in Australia.

Depending on the distributor of the item, and your location, you should expect to receive pre-ordered items within 1-7 business days from the release date.

How will I know if you have received my order?

Once you have finalised your order , you  will receive an email confirmation that your order has been received.  Please allow processing and packing time, and if applicable delivery time.

** In store pick up will be advised by SMS when order is ready for collection.

What payment types do you accept?

Payment options are : VISA, MasterCard and PayPal

Bulk orders

Swinburne Bookshop offers discount rates for bulk orders of over $1000 (Inc.GST). Please contact us to arrange a quotation for books you wish to order and shipping costs if required

 

Delivery

How much does delivery cost?
  • Standard Post (via Australia Post)  - $11.00

This is the cheapest option, standard Australia Post delivery times will apply.  Your parcel may be required to be picked up from the local post office if no-one is in attendance at the time of delivery.

  • Premium Post (via Australia Post)  - $14.00

For an additional $3 you can have your parcel/s registered and insured.  We will send you the tracking number so you can track your order right to your door.  With receipted delivery your order will need to be signed for, giving you 100% peace of mind that your order is delivered to you and not just left on your door step or in the mail box.

  • Express Post (via Australia Post)  - $20.00

Premium service, fastest option, trackable and includes insurance. 80% of Australian postal destinations will have their parcel delivered the next business day after dispatch.  Outside of major centres, parcels will be delivered via Australia Post’s fastest transport link.

How can I track my order?

If Express Post is selected, please add to instructions at check out that tracking number to be advised via email. 

 

Do you ship internationally?

No sorry, we only deliver to Australian addresses.

How long does delivery take?

As every product and every order is different we are unable to give you an exact day your order will arrive.  Standard Australia Post delivery times apply.

  • When all items in your order are in stock

We will process your order within 1 business day and you should receive your order, depending on the postage you have chosen and where in Australia you live, within 1-6 business days after it has been shipped (Please check Australia Post website for delivery times)

  • SOME items in my order are not currently in stock

If you have multiple items in your order then we will hold all “in stock” items aside to allow us to ship any remaining items together into one shipment. If you do not wish to wait for your “out of stock” items then we can arrange to send  your order in separate shipments, but you will be charged for the additional postage.

  • ALL items in my order are NOT in stock

Out of stock items require a special order to be raised. Delieveries of special orders can take between 5  to 10 days if stock are from local Australian suppliers, and up to 20 business days ( sometime sooner) from overseas suppliers. As soon as stock is received, we will process and ship your items.  

What if my order arrives damaged or faulty?

Please refer to our Terms and Conditions.

What if my back order is taking too long?

Any item that has been on order for 90 days, and the customer no longer wishes to wait, then a refund will be offered only if the title is not in transit from the supplier. This does not include books that are Not Yet Published.  Swinburne Bookshop reserves the right to cancel any backorders if we think the item will not arrive from the supplier.

Return 

What is the Swinburne Bookshop return policy?

Swinburne Bookshop understands that from time to time a customer changes their mind about a purchase, please refer to our Refund policy under Customer Information

Faulty and Damaged Goods

All books sold via Swinburne Bookshop are visually inspected to ensure it has not arrived damaged from its suppliers. Please refer to our Refund Policy regarding faulty & damaged goods.

Audio / Visual items

There is a NO RETURN & NO REFUND policy for change of mind for all audio and visual items.